Lava Ocean Tours

Wailoa harbor 1Manono St, Hilo
5 oceny
5.20/10.00
+1 808-966-4200

Lava Ocean Tours na mapie

Ocena

Chester Szeto (29.10.2017 06:00)
We booked online about a day before the tour, where the start time was clearly stated.

AFTER we completed booking, received an email indicating an early start time that we are not able to make due to flight times.

Emailed immediately requesting to cancel, about 2 hours later.

They said no, regurgitating their cancellation policy of 48 hours.

Spoke with an unprofessional, robotic phone rep who also regurgitated their no refund cancellation policy.

I strongly suggest you look elsewhere for a lava ocean tour.
Mansoor Khan (20.08.2017 09:43)
Ok so we were skeptical going in reading some of the negative reviews. If you don't like to be in the ocean this tour is not for you. The boat ride is bumpy but awesome if you like open waters. We got great views of the lava and ultimately that's what we paid to see. Overall I would say one of the better open water experiences I've had
Nicky Brooks (28.07.2017 06:04)
This company says they accept passengers ages 4yo and up. But let me tell you, do NOT... I repeat.. DO NOT... bring any young child on this tour. I grew up on the water and I love boats, water, and the whole 9, but I must say (at 40 years of age) this was the worst boat experience I have ever had! Yes, I got to see the lava up close and that was awesome! But I would never pay $250 (per person) to see the lava again with this company. There were too many people in the boat to get good pictures. the crew member offered to take pictures, but none of them turned out. I'll keep the memories with me, but no pictures available. It was difficult to take our own pictures because we were rocking so bad. Of course, the captain cannot control the ocean or the waves, but he could have controlled how he drove and took care of his passengers.. especially knowing that there are young kids on board and elderly people too. The captain drove extremely fast out to the site; the majority of the kids on the boat were afraid and not having fun. Some parents shielded their kids for the entire boat ride. The ride out there and back was absolutely awful! I would never do this again, nor would I recommend this to anyone else. Take them very seriously when they say, "Guests should also have enough supporting muscle strength and tone...agile enough to ride with the vessel over ocean conditions while seated. We do not allow passengers that are pregnant, or have experienced any type of recent or chronic neck, back or hip injuries, osteoporosis, heart conditions or other serious health concerns."
kavya mallesh (10.07.2017 00:43)
I would give zero stars to this tour. I have travelled 15 countries and been on more than 50 tours but this is by far the worst tour i have ever done. The most unprofessional staff. The tour advertises that no matter where you sit you get the best view and the captains are so inexperienced that they were not able to turn the boat on the other side. Only one side of the boat got to view the lava. The crew are very rude. They sent a email saying the tour wont starts at 9am and were almost leaving without us at 8.45am. By far the worst tour ever. Paid $$ for no view of the lava and a bumpy horrible ride back and forth. Decided to do the tour with another company the next day having gone so far and got to see the lava up close and was a pleasant experience. These guys get their star ratings up by fake reviews..DO NOT TRUST.. There are other better companies out there!!
Forrest Wild (16.06.2017 21:23)
Amazing experience! Spectacular close up view of lava flowing into the ocean. Steam bath at times, heat from the lava, boiling rocks around the boat, great pics and videos. We live here part time and this might be the best thing we have done. Boat ride there and back is an adventure. This is open ocean so you should expect a very rough, wet ride. Not for the frail or feeble or anyone with a fear of the water. We had a pretty calm day and still got wet and bounced around. But if you want to see one of the most amazing things in the world you need to put in some effort. Everyone on our boat had a great time. Did the 5:25 tour and got back around 7:30.

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